Privacy Policy

Privacy Policy

Last updated: 24 August 2026

Central London Removals LTD respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect personal information when you use our website, request a quotation, contact us or use our removal, packing and storage services.

1. Who we are

Central London Removals LTD
Registered in England & Wales
Company No. 12393186

Email: hello@centrallondonremovals.com
Telephone: 07471 084949

2. Information we may collect

When you contact us, request a quotation or book our services, we may collect information including:

• Your name
• Telephone number
• Email address
• Collection and delivery addresses
• Moving dates and access information
• Details about furniture and other items being moved
• Photographs or videos you voluntarily send to us for quotation or survey purposes
• Information relating to quotations, bookings, invoices and payments
• Messages and other communications between you and Central London Removals LTD

We may also receive basic technical information when you visit our website, depending on the services, cookies and third-party tools used on the website.

3. How we use your information

We may use your personal information to:

• Prepare and provide quotations
• Arrange and manage bookings
• Provide removal, packing, storage and related services
• Contact you regarding your enquiry or booking
• Process invoices and payments
• Maintain appropriate business and accounting records
• Respond to questions, complaints or disputes
• Improve our services and customer experience
• Meet our legal and regulatory obligations

4. Our lawful basis for using personal information

Where applicable under UK data protection law, we process personal information because it is necessary to take steps at your request before entering into a contract, to perform our contract with you, to comply with legal obligations, or because we have a legitimate business interest in operating and improving our services.

Where consent is required, we will rely on your consent.

5. Sharing your information

We do not sell your personal information.

We may share information where reasonably necessary with service providers that help us operate our business, such as payment, accounting, website, booking or communication providers.

Information may also be disclosed where required by law or where necessary to establish, exercise or defend legal claims.

6. Third-party services

Our website may contain or use third-party services, including Google services, maps, reviews, embedded content, forms and other website tools.

These providers may process information according to their own privacy policies.

7. How long we keep your information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal, accounting and business requirements.

Different types of records may therefore be retained for different periods.

8. Security

We take reasonable steps to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

9. Your data protection rights

Depending on the circumstances, UK data protection law may give you rights concerning your personal information, including the right to:

• Request access to your personal information
• Ask us to correct inaccurate information
• Ask us to delete information in certain circumstances
• Ask us to restrict certain processing
• Object to certain processing
• Request transfer of certain information
• Withdraw consent where processing is based on consent

You can contact us using the details above if you wish to exercise a relevant right.

You also have the right to complain to the UK Information Commissioner’s Office if you have concerns about how your personal information has been handled.

10. Cookies

Our website may use cookies and similar technologies. More information about these technologies and how they are used can be found in our Cookie Policy.

11. External links

Our website may contain links to third-party websites. Central London Removals LTD is not responsible for the privacy practices or content of external websites.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services or legal requirements. The latest version will be published on this page.

13. Contact us

For questions about this Privacy Policy or how we handle your personal information, contact:

Central London Removals LTD
Email: hello@centrallondonremovals.com
Telephone: 07471 084949
Company No. 12393186